Getting Started

Introduction

Welcome to Smobi - Rich Messaging with Workflow Automation

Welcome to Smobi!

Smobi is a powerful messaging platform that combines Rich Communication Services (RCS) and SMS to deliver engaging customer experiences with automated workflows and comprehensive analytics.

Smobi enables businesses to create rich, interactive messaging experiences that go beyond traditional SMS. Our platform provides:

  • Rich Messaging: Send interactive cards, carousels, and media-rich content via RCS
  • Workflow Automation: Create complex, conditional messaging flows
  • Multi-Channel Support: Automatic fallback from RCS to SMS
  • Real-time Analytics: Track message delivery, engagement, and workflow performance
  • Developer-Friendly: Simple API and TypeScript SDK

Key Features

Rich Communication Services (RCS)

RCS enables enhanced messaging features that traditional SMS cannot provide:

  • Rich Cards: Send product cards with images, descriptions, and interactive buttons
  • Carousels: Display multiple items in a scrollable format
  • Interactive Actions: Buttons for replies, URL opening, phone calls, and location sharing
  • Media Support: Images, videos, and custom layouts

Workflow Automation

Create sophisticated messaging flows that respond to customer interactions:

  • Visual Builder: Drag-and-drop interface for creating workflows
  • Conditional Logic: Branch workflows based on customer responses
  • Delays and Timing: Schedule messages and add delays between steps
  • Variable System: Personalize messages with dynamic content

Analytics & Insights

Track performance and optimize your messaging campaigns:

  • Message Analytics: Delivery rates, engagement metrics, and channel performance
  • Workflow Analytics: Completion rates, drop-off points, and customer journey analysis
  • Real-time Monitoring: Live tracking of message delivery and customer interactions

How It Works

  1. Brand Registration: Set up your brand and request vetting
  2. API Integration: Use our TypeScript SDK to send messages and execute workflows
  3. Workflow Creation: Build automated messaging flows in our visual builder
  4. Customer Management: Import and segment your customer base
  5. Analytics: Monitor performance and optimize your campaigns

Getting Started

Ready to start building rich messaging experiences? Follow our Quick Start Guide to send your first message and create your first workflow.

For detailed setup instructions, see our Brand Setup & Configuration guide.

Next Steps